Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a fast[...]

Innovation is at the centre of current economic policy in most nations, and yet report after report from learned societies such as the Royal Society have repeatedly asked for a more responsible approach to innovation, one that has been echoed by the public.[...]

Richard Bandler, co-creator of NLP and the man who inspired Paul McKenna to greatness, collaborates with Alessio Roberti and Owen Fitzpatrick to reveal how to unleash your true potential and transform your life. Richard Bandler - the world-renowned co-creator of NLP who has helped millions around th[...]

What if the bomb that exploded in Oklahoma City or New York's World Trade Center had used 100 pounds of highly enriched uranium? The destruction would have been far more vast. This danger is not so remote: the recipe for making such a bomb is simple, and soon the ingredients might be easily attained[...]

For generations, conventional wisdom stated that you could never sell a book with 'penis' in the title - until Quirk's "Penis Pokey" shattered all of the rules, racking up 100,000 in net sales in just 18 months. In this same tradition comes "How to Live with a Huge Penis" - a gift every man will che[...]